Privacy Policy
- Last updated: 29/06/2026
Stillwaters Care Group is committed to protecting your privacy and handling personal information responsibly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or communicate with our team.
1. Who we are
Stillwaters Care Group is being developed to provide specialist solo placements for children and young people with complex needs across Cambridge, Suffolk and Essex.
Organisation name: Stillwaters Care Group
Website: stillwaterscaregroup.co.uk
Email: [Insert confirmed email address]
Registered address: To be confirmed
For the purpose of UK data protection law, Stillwaters Care Group is the data controller for the personal information we collect and use through this website and related enquiries.
2. What information we collect
We may collect personal information when you:
- Visit our website
- Submit an enquiry form
- Contact us by email
- Ask us about a potential referral
- Communicate with our team
The information we may collect includes:
- Your name
- Your organisation or role
- Your email address
- Your telephone number, if provided
- The nature of your enquiry
- Information included in your message
- Basic technical information about your website visit, such as device, browser and page usage data
Because Stillwaters supports children and young people with complex needs, some enquiries may include information about a child, young person, family or care situation. Please only provide information that is necessary for your enquiry.
Please do not include detailed medical records, confidential care records or highly sensitive information in our website enquiry form. If this information is needed, we will explain how it should be shared securely.
3. How we use personal information
We use personal information to:
- Respond to enquiries
- Discuss potential referrals
- Provide information about Stillwaters and our services
- Communicate with families, commissioners and professionals
- Understand the nature of an enquiry
- Manage our website and improve user experience
- Keep appropriate business and enquiry records
- Meet legal, regulatory and safeguarding responsibilities where applicable
4. Our lawful basis for using information
We only use personal information where we have a lawful basis to do so.
Depending on the situation, we may rely on:
- Legitimate interests — to respond to enquiries, operate our website, manage our services and communicate with relevant professionals or organisations
- Consent — where you choose to submit information to us or ask us to contact you
- Legal obligation — where we are required to use or keep information to comply with the law
- Vital interests — where information may be needed to protect someone’s life, safety or wellbeing
- Public task or substantial public interest — where information is processed in connection with safeguarding, health, social care or child welfare responsibilities, where applicable
Where information includes health, care, safeguarding or other special category data, we will only process it where there is an appropriate lawful basis and an additional condition under UK data protection law.
5. Children and young people’s information
Stillwaters may receive information relating to children and young people as part of referral or service enquiries.
We will only collect and use children’s information where it is necessary, proportionate and relevant to the enquiry or service being discussed.
We will take particular care when handling information about children and young people, including information relating to their health, care needs, family circumstances, safeguarding, education or support arrangements.
Where possible, sensitive information should be shared through secure and appropriate channels rather than through the general website enquiry form.
6. Who we may share information with
We do not sell personal information.
Where necessary and lawful, we may share information with:
- Relevant members of the Stillwaters team
- Commissioners and local authority representatives
- Social workers, case managers or healthcare professionals
- Safeguarding bodies or public authorities
- Professional advisers
- IT, website, hosting and email service providers
- Regulators or authorities where required by law
We only share information where there is a legitimate reason to do so and appropriate safeguards are in place.
7. How long we keep information
We keep personal information only for as long as necessary.
Website enquiry information will normally be kept for as long as needed to respond to and manage the enquiry, and for a reasonable period afterwards for record-keeping purposes.
Where an enquiry becomes part of a referral, placement discussion, safeguarding matter or service record, information may need to be kept for longer in line with legal, regulatory, safeguarding or operational requirements.
8. How we protect information
We take appropriate technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
This includes using appropriate website, email and system security measures, and limiting access to personal information to those who need it for legitimate reasons.
9. International transfers
We aim to use UK-based or appropriately safeguarded systems where possible.
Some website, email, analytics or technology providers may process data outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place as required by UK data protection law.
10. Your rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information in certain circumstances
- Ask us to restrict how we use your information
- Object to how we use your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred where applicable
These rights may not apply in every situation, particularly where we need to keep information for legal, safeguarding or regulatory reasons.
To exercise your rights, please contact us using the details below.
11. Cookies and website tracking
Our website uses cookies and similar technologies to help the site work properly and understand how visitors use it.
For more information, please see our Cookie Policy.
12. Links to other websites
Our website may include links to other websites. We are not responsible for the privacy practices, security or content of those websites.
13. Contact us
If you have any questions about this Privacy Policy or how we use personal information, please contact us:
Email: [Insert confirmed email address]
Address: To be confirmed
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.